Customer Service FAQs

General:

How do I contact Summit Training Source?
You can contact Summit by calling our toll free phone number: 800-842-0466. For specific department information, click here >> http://www.safetyontheweb.com/contact.asp

To contact our technical support, click here >> http://www.safetyontheweb.com/support.asp

What are your hours of operation?
Summit’s standard operating hours are Monday – Friday, 8:00am – 5:00pm EST (non-holidays). We observe all U.S. National legal holidays.

What is Summit’s mission statement?
Summit Training Source creates innovative training content and delivery systems clients utilize to ensure a productive workforce.

Where can I find news about Summit?
You can visit our blog at http://summittrainingsource411.wordpress.com, sign up for our email list http://www.safetyontheweb.com/news/enews.asp, or visit the Press section of our website http://www.safetyontheweb.com/new/press.asp

Is Summit on any social media networks?
Find Summit on Facebook, Linked-In and Twitter!

Does Summit have an Email List?
Yes we do, and we would love to have you! You can request to join on our website http://www.safetyontheweb.com/news/enews.asp

Is Summit hiring?
You can find this information on our employment page >> http://www.safetyontheweb.com/employment.asp

Products

Where can I find product information?
View detailed training course information here >> http://www.safetyontheweb.com/mastercourselist.asp

How do I get a Summit catalog?
Download a PDF or request a catalog here >> http://www.safetyontheweb.com/catalog.asp

Do you offer demonstrations or previews of your products?
Of course! We want you to experience all of the benefits of our products so you know you are making a sound investment when you purchase. Contact your account manager at 800.842.0466 or link to specific products below.

Video Productions - To preview video productions, you can preview online, anytime here >> http://www.safetyontheweb.com/mastercourselist.asp Or, contact your account manager at 800.842.0466 for a free, no obligation preview copy on CD-Rom that does not have to be returned to Summit.

Summit Trainingweb® Online Training – View detailed production information and demonstration videos here >> http://www.safetyontheweb.com/trainingweb.asp Or, request hands-on access to courses here >> http://www.safetyontheweb.com/solutions/DemoReq.asp

Summit Streaming Video - Request hands-on access to the product platform here >> http://www.safetyontheweb.com/marketingemails/streamingvideo/form.asp

Summit Online OSHA 10 & 30 Hour Training – View detailed production information, request a demonstration, or begin training with our pay per view option here >> http://www.safetyontheweb.com/osha.asp

Summit Online HAZWOPER Training – View detailed production information, request a demonstration, or begin training with our pay per view option here >> http://safetyontheweb.com/hazwoper.asp

Does Summit have a return policy?
If you receive a damaged or defective Summit program, Summit will replace the program at no charge. If product is damage, lost or stolen within the first year of the original purchase date, Summit will replace the product for 50% of the list price; product that is damaged, lost or stolen after the first year of the original purchase date, Summit will replace the product at list price.

Upon receipt of a Summit program, if you decide the program does not meet your training requirements, simply return the product to Summit. Summit will either replace the program with a different topic, or refund your purchase investment.

Does Summit offer a warranty?
All Summit Training Source, Inc. products are guaranteed from mechanical defects for one year from the date of purchase.

What payment methods can I use?
We accept EDI procurement and payment using Visa, MasterCard and American Express.

How do I get help with my user name and password?
Contact Summit’s Tech Support department >> http://www.safetyontheweb.com/support.asp

Does Summit protect website user’s privacy?
Yes. Summit collects certain customer data strictly for internal use. We do not rent or sell our customer contact information. To read our full privacy statement, click here >> http://www.safetyontheweb.com//legal.asp

What is your copyright use and information statement?
All Summit Training Source, Inc. programs are covered by international and U.S. copyright laws. Read our full copyright statement >> http://www.safetyontheweb.com/legal.asp

Shipping & Order Information

How long will it take until I receive my order?
Orders placed before 2:00pm EST Monday – Friday during non-holidays will ship that day. Orders placed after 2:00m EST Monday – Friday during non-holidays will ship the following business day. Orders placed on Saturday, Sunday or holidays will ship the following business day. Orders are shipped Federal Express 3-day select unless otherwise specified.

Can I track my shipment?
If you provide an email address during the order process you will receive an email with your tracking information. Otherwise, contact your account manager at 800.842.0466.

What is Summit’s shipping rates and policies?
All Summit orders are shipped via Federal Express 3-Day Select unless otherwise specified. Please be sure to state your preferred shipping carrier: US Mail, United Parcel Service or Federal Express, as well as the service type.

I. Shipments within the United States:

Books only FXAM FXPM FXEC FXEX FXEG
1-25 Books $27 $26 $19 $14 $13
26-50 Books $31 $30 $21 $14 $13
51-75 Books $36 $35 $26 $15 $14
76-100 Books $40 $39 $29 $17 $15
101-150 Books $50 $48 $38 $26 $24
151-200 Books $59 $57 $47 $35 $33
Videos (VHS/DVD) & Books FXAM FXPM FXEC FXEX FXEG
1-2 Videos $27 $26 $19 $14 $13
3-5 Videos & up to 50 books $32 $31 $23 $16 $13
6-10 Videos & up to 100 books $42 $41 $31 $24 $15
11-20 Videos & up to 200 books $60 $59 $49 $42 $33

II. Canadian Shipments: All Canadian orders will ship Federal Express Ground, unless specified. Please adhere to the following rates:

Books only Overnight Express Ground
1-25 Books $50 $35 $20
26-50 Books $54 $35 $20
51-75 Books $58 $37 $22
76-100 Books $62 $40 $25
101-150 Books $70 $48 $33
151-200 Books $80 $58 $43
Videos (VHS/DVD) & Books Overnight Express Ground
1-2 Videos $50 $35 $20
3-5 Videos & up to 50 books $55 $37 $22
6-10 Videos & up to 100 books $65 $45 $25
11-20 Videos & up to 200 books $80 $65 $50

What is Summit’s international ordering Information?
Summit Training Source is able to fulfill international orders direct from our headquarters by calling 800.842.0466. All prices are F.O.B. Santa Monica, California, USA and do not include shipping and insurance cost. Please be sure to request our proforma invoice for a complete to-your-door delivery quotation, available at no charge.

What is Summit’s Return Mailing Address?
Summit Training Source 4170 Embassy Dr. Grand Rapids, MI 49546